Jakob Reinhardt
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FAQ

Frequently Asked Questions


How will I receive my tracks?

Tracks will be delivered as lossless audio files through Dropbox download links. Since you will receive a direct download link you do not need a Dropbox account.

At first your track will be delivered with an audible watermark. You then have the opportunity to request edits and changes. Once you are completely satisfied you will receive the high-qualitly audio file without watermark.

If you decide at any point before the final delivery that you are not satisfied you can either request additional changes and edits, or receive a full refund on your order.


When will I receive my tracks?

Tracks will be delivered within three days. If you'd like to receive an estimate for a custom project, or if you'd like to expedite your order please get in touch.


Can I request edits to my track?

Absolutely! You are encouraged to request edits and changes until you are completely satisfied with your tracks. Please see the Guarantee and Revisions Policy.


What type of file will I receive?

Audio tracks can be delivered in all standard audio files types. Unless specified otherwise audio tracks will be deliverd as WAV files recorded at 44.1 kHz and 24 bit. You can choose to receive your tracks with sample rates up to 192 kHz. You can choose to receive your tracks as any of the following file types: WAV, AIFF, CAF, M4A, MP3, AAC


 

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